IT Support & Helpdesk Specialist | Oman

📍 Location
Oman

🗂 Job Category
Information Technology (IT) & Software
Customer Service & Support

🧾 Job Overview

We are hiring a dedicated IT Support & Helpdesk Specialist to provide technical assistance and ensure smooth IT operations within a dynamic organization in Oman. This role is ideal for early-career professionals looking to build expertise in IT support, troubleshooting, and system maintenance while working in a fast-paced environment.

The selected candidate will play a critical role in maintaining business continuity by resolving technical issues, supporting end-users, and managing helpdesk operations. This position offers strong career growth opportunities in IT infrastructure, system administration, and technical support, along with continuous professional development through hands-on experience and exposure to enterprise IT systems.

🛠 Key Responsibilities

• Provide technical support for computers, printers, networks, and business applications
• Troubleshoot hardware, software, and connectivity issues efficiently
• Manage helpdesk tickets, user accounts, and access control systems
• Monitor system performance to ensure uptime and business continuity
• Maintain documentation of issues, resolutions, and system updates
• Generate reports on support tickets, recurring issues, and performance trends
• Collaborate with internal teams to resolve technical challenges
• Ensure timely resolution of user queries and service requests

🎓 Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 1–3 years of experience in IT support or helpdesk roles
• Strong troubleshooting and problem-solving skills
• Knowledge of computer hardware, software systems, and networking fundamentals
• Familiarity with helpdesk ticketing systems and IT support tools
• Good communication skills and ability to support end-users effectively

Mandatory Requirement:

• Omani nationality

💼 Salary, Benefits & Career Growth

• Competitive compensation aligned with industry standards and experience
• Opportunity to build a strong foundation in IT support and system administration
• Exposure to enterprise IT infrastructure, troubleshooting processes, and ticket management systems
• Career growth opportunities into advanced IT roles such as system administrator or network engineer
• Ongoing professional development through hands-on training and technical skill enhancement

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job link
Click Apply Now on the website

📧 HR Email for Application

📩 Send your updated CV directly to:

Referred by: Rashid Naseem – Recrenza