📍 Location
Jeddah, Saudi Arabia
🗂 Job Category
- Information Technology (IT) & Software
- Telecommunications
- Customer Service & Support
- Operations & Supply Chain
🧾 Job Overview
Symphony is hiring an experienced IT Support Specialist to support technical operations and IT infrastructure management in Jeddah, Saudi Arabia. This opportunity is ideal for IT professionals with strong technical support capabilities, network troubleshooting expertise, and hands-on experience managing devices, communication systems, and enterprise technology environments.
The successful candidate will play a key role in supporting daily IT operations, resolving technical issues, maintaining network and device functionality, and ensuring smooth system performance across operational environments. Candidates with prior experience in restaurant operations, food delivery platforms, or related technology-driven industries will have an added advantage.
This role offers strong career growth opportunities within the IT support and infrastructure management sector. Professionals will benefit from ongoing professional development through exposure to technical troubleshooting, network technologies, operational IT systems, and enterprise support environments within Saudi Arabia.
🛠 Key Responsibilities
- Provide technical support and troubleshooting for IT-related issues
- Support network infrastructure, communication systems, cameras, and connected devices
- Diagnose and resolve hardware, software, and connectivity problems
- Monitor system performance and ensure operational continuity
- Coordinate with internal teams to support technical issue resolution
- Maintain IT documentation, support logs, and troubleshooting records
- Assist with device configuration, installation, and maintenance activities
- Ensure system security, operational compliance, and technology performance
- Support users with technical guidance and problem resolution
- Collaborate with operational teams to improve IT support efficiency
🎓 Requirements & Qualifications
- Bachelor’s degree in Information Technology or related discipline
- Specialization in Communications, Information Technology, Network Technology, or related field preferred
- Experience in IT support and technical troubleshooting
- Strong problem-solving and technical support skills
- Knowledge of networks, cameras, and connected devices
- Strong communication and coordination abilities
- Ability to manage technical issues within fast-paced operational environments
- Experience in restaurants or delivery app environments is preferred
- Immediate availability preferred
- Strong analytical and customer support capabilities
💼 Benefits & Career Growth
- Opportunity to work within a growing technology-driven operational environment
- Exposure to enterprise IT support, networking, and device management systems
- Professional development within technical support and IT infrastructure operations
- Career growth opportunities in IT support, network administration, and operational technology management
- Experience working with communication systems, networks, and operational platforms
- Collaborative work environment with technical and operational teams
- Skill enhancement in troubleshooting, infrastructure support, and IT service management
📝 Application Process
🔗 Application Process (Website):
Apply only through the official job application process.
Click Apply Now on the website.
📧 HR Email for Application
📩 Send your updated CV directly
Please use “IT Support Specialist” as the email subject line while applying.
To apply for this job email your details to hr@symphony-sa.com
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