This policy outlines the conditions under which a customer may cancel an order.
1. Before Work Begins
Customers may cancel their service before work has started.
In this case, the cancellation request must be made within 1–2 hours of payment.
2. After Work Has Started
Cancellation cannot be made if:
- Resume writing has started
- Job posting already published
- Promotion already activated
- Tasks already assigned to our team
Once work begins, we cannot cancel the service.
3. Employer Job Posting Services
Employer credits or job posting packages cannot be canceled after activation.
4. Duplicate Payment
If you are charged twice due to a payment error:
- One payment will be refunded
- You must provide proof (screenshot or bank statement)
5. Non-Refundable Services
Due to the nature of digital services, the following cannot be canceled:
- Resume Writing Orders (after work begins)
- Featured Job Promotions
- Job Posting Credits
- Digital Content Delivery
6. How to Request Cancellation
Email us:
📧 help@recrenza.com
Include:
- Name
- Order ID
- Reason for cancellation