Website IDC Technologies, Inc.
📍 Location
Abu Dhabi, United Arab Emirates
🗂 Job Category
Information Technology (IT) & Software
Customer Service & Support
Administration & Office Support
🧾 Job Overview
An organization in Abu Dhabi is seeking a Digital Business Support Specialist to enhance the digital workplace experience and ensure seamless IT support for end users. This role is ideal for professionals with strong expertise in Microsoft 365 environments, IT support services, and user-focused digital solutions.
The position involves supporting day-to-day IT operations, resolving technical issues, and ensuring smooth adoption of collaboration tools such as Microsoft Teams and SharePoint. The successful candidate will play a key role in improving productivity by delivering efficient support services and maintaining system reliability across devices and platforms.
This opportunity offers strong career growth in IT support and digital workplace solutions, providing exposure to enterprise collaboration tools, IT service management frameworks, and continuous professional development through hands-on experience and training.
🛠 Key Responsibilities
- Provide daily support for digital workplace tools including Microsoft 365, Teams, and SharePoint
- Troubleshoot hardware, software, and end-user issues across Windows and MacOS systems
- Manage incidents, service requests, and escalations following ITIL best practices
- Support onboarding processes, system configuration, and access management
- Deliver user training, documentation, and knowledge-sharing sessions
- Collaborate with IT teams and stakeholders to enhance digital user experience
- Maintain service quality through effective ticketing and issue resolution
- Monitor system performance and ensure timely resolution of technical issues
🎓 Requirements & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum 4+ years of experience in IT support or digital workplace services
- Strong experience with Microsoft 365, Teams, SharePoint, and collaboration tools
- Familiarity with ticketing systems such as ServiceNow
- Knowledge of IT service management processes (Incident, Request, Change)
- Strong troubleshooting skills across hardware and software environments
- Excellent communication and customer service skills
- Ability to work in a fast-paced, team-oriented environment
💼 Salary, Benefits & Career Growth
The organization offers a professional and collaborative work environment focused on digital transformation and user experience. While specific compensation details are not disclosed, employees benefit from:
- Opportunities to work with enterprise digital workplace technologies
- Career growth in IT support, service management, and digital transformation roles
- Exposure to ITIL frameworks and modern collaboration platforms
- Continuous professional development through training and certifications
- A collaborative and customer-focused work culture
📝 Application Process
🔗 Application Process (Website):
Apply only through the official job application process. Click Apply Now on the website.
📧 HR Email for Application
📩 Send your updated CV directly
Referred by: Rashid Naseem – Recrenza
To apply for this job email your details to priya.somani@idctechnologies.com
Discover more from Recrenza
Subscribe to get the latest posts sent to your email.