QA Test Lead – Airline Domain (Chatbot Testing) | Abu Dhabi, UAE

Location

Abu Dhabi, United Arab Emirates
Work from office 5 days a week

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Hospitality & Tourism

Job Overview

We are seeking an experienced QA Test Lead – Airline Domain (Chatbot Testing) with 10+ years of software testing experience to support quality assurance initiatives for a leading airline organization in Abu Dhabi. The role is focused on ensuring the quality, reliability, functionality, and customer experience of software applications, with particular emphasis on chatbot and conversational AI solutions.

The successful candidate will design and execute manual and automated testing strategies across web and mobile platforms. The role will involve functional, regression, integration, system, API, and end-to-end testing, along with detailed validation of chatbot conversations, user journeys, intents, and response accuracy.

This position offers opportunities for career growth and professional development within enterprise QA, conversational AI testing, airline technology, and software quality engineering. Candidates with prior experience in the airline or aviation domain, particularly with Passenger Service Systems (PSS) or airline applications, will be highly relevant for this opportunity.

Key Responsibilities

• Design, develop, and execute manual and automated test cases.
• Test chatbot and conversational AI applications across web and mobile platforms.
• Perform functional, regression, integration, system, API, and end-to-end testing.
• Validate chatbot conversations, user journeys, intents, and response accuracy.
• Assess chatbot behavior against functional and business requirements.
• Identify, document, prioritize, and track defects through resolution.
• Perform API testing using Postman or comparable tools.
• Collaborate with Product Owners, Business Analysts, Developers, and QA team members.
• Participate in Agile/Scrum ceremonies and contribute to sprint-level quality activities.
• Support test planning, execution, defect management, and release validation.
• Ensure software releases meet defined quality standards and business requirements.
• Contribute to continuous improvement of testing processes, automation practices, and quality assurance standards.

Requirements & Qualifications

Experience

• 10+ years of experience in software testing and quality assurance.
• Strong experience in manual and/or automated software testing.
• Hands-on experience testing chatbots or conversational AI applications.
• Prior experience in the Airline/Aviation domain is highly preferred.
• Experience working with Passenger Service Systems (PSS) or airline applications is preferred.

Technical Skills

• Strong understanding of software testing methodologies and test lifecycle management.
• Experience performing:
  • Functional testing
  • Regression testing
  • Integration testing
  • System testing
  • API testing
  • End-to-end testing
• Experience with API testing tools such as Postman or similar.
• Exposure to automation frameworks such as Selenium, Playwright, Cypress, or equivalent is an advantage.
• Experience validating chatbot conversations, intents, user journeys, and response accuracy.
• Knowledge of defect management and test management tools.

Agile & Collaboration

• Good understanding of Agile/Scrum methodologies.
• Experience collaborating with Product Owners, Business Analysts, Developers, and QA teams.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder collaboration skills.
• Ability to lead testing activities and ensure quality throughout the software development lifecycle.

Salary, Benefits & Career Growth

Salary and formal employee benefits have not been specified in the provided job description.

The role offers opportunities for career growth and professional development, including:

• Specialized experience in chatbot and conversational AI testing.
• Exposure to enterprise airline technology and customer-facing applications.
• Opportunities to strengthen expertise in manual and automated testing.
• Experience across API, system, integration, regression, and end-to-end testing.
• Opportunities to develop expertise in modern automation frameworks such as Selenium, Playwright, and Cypress.
• Collaboration with cross-functional Agile teams and technology stakeholders.
• Professional development in software quality engineering and conversational AI validation.

Relevant training and certification opportunities may include software testing, automation testing, Agile/Scrum, API testing, and QA-related certifications aligned with organizational requirements.

Application Process

Website Application

Apply only through the official job link. Click Apply Now on the website and follow the application instructions.

HR Email for Application

An HR email address was not provided in the job description.

Candidates should apply through the official application channel associated with the job posting.