Systems Support Engineer & Deskside L1 Support Specialist Opportunities | Saudi Arabia

Location

Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Telecommunications

Job Overview

A leading organization in Saudi Arabia is seeking experienced IT professionals for Systems Support Engineer and Deskside L1 Support Specialist positions. These roles are ideal for candidates with strong expertise in enterprise IT environments, infrastructure support, system administration, end-user support, and technical troubleshooting.

Successful candidates will play a critical role in maintaining IT operations, supporting enterprise systems, resolving technical incidents, and ensuring a seamless technology experience for business users. These positions provide excellent opportunities for career growth, professional development, technical training, and exposure to enterprise-scale IT infrastructure and support environments.

Open Positions

Systems Support Engineer

Location: Saudi Arabia

Deskside L1 Support Specialist

Location: Saudi Arabia

Key Responsibilities

Systems Support Engineer

• Provide enterprise-level systems administration and technical support.
• Manage and maintain IT infrastructure and enterprise systems.
• Monitor system performance and troubleshoot technical issues.
• Support Oracle Cloud Infrastructure (OCI) environments and related technologies.
• Manage support tickets and ensure timely issue resolution.
• Collaborate with infrastructure and operations teams to maintain service availability.
• Document incidents, resolutions, and system configurations.

Deskside L1 Support Specialist

• Provide hands-on technical support for end users and executive staff.
• Troubleshoot hardware, software, and peripheral device issues.
• Perform system imaging, software installation, and upgrades.
• Configure desktops, laptops, printers, and workplace technology equipment.
• Resolve user incidents and service requests within defined service levels.
• Support workstation deployment and technology refresh initiatives.
• Maintain accurate support records and documentation.

Requirements & Qualifications

Education

• Bachelor’s degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field preferred.

Systems Support Engineer Requirements

Experience

• 8+ years of experience in system administration and enterprise IT support.

Technical Skills

• Strong knowledge of Oracle Cloud Infrastructure (OCI).
• Experience with enterprise system management and administration.
• Strong troubleshooting and problem-resolution capabilities.
• Experience in infrastructure support environments.
• Familiarity with ticket management systems and IT service processes.

Deskside L1 Support Specialist Requirements

Experience

• 5+ years of experience in deskside support and end-user IT support.

Technical Skills

• Strong knowledge of hardware troubleshooting and maintenance.
• Experience with software installation, upgrades, and patching.
• Expertise in system imaging and workstation deployment.
• Ability to provide direct technical support to end users and executive staff.

Soft Skills

• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively under pressure.
• Strong organizational and multitasking capabilities.
• Team-oriented mindset with attention to detail.

Salary, Benefits & Career Growth

Benefits

• Opportunity to work in enterprise IT and infrastructure environments.
• Exposure to modern cloud technologies and enterprise support systems.
• Professional and collaborative work culture.
• Experience supporting large-scale business technology operations.

Career Growth

• Opportunities for professional development and technical certification growth.
• Exposure to enterprise infrastructure, cloud computing, and IT service management.
• Career progression into Systems Administration, Infrastructure Engineering, Cloud Operations, and IT Support Leadership roles.
• Continuous learning through hands-on enterprise technology projects and operational support initiatives.

Application Process

Application Process (Website)

Apply only through the official job application process.

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HR Email for Application

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